The Lodge at Seasons 52

Cancellation, Refund & Reservation Modification Policy

At The Lodge at Seasons 52, we understand that travel plans may change. Our cancellation policy is designed to provide flexibility for guests while ensuring fair and responsible management of our accommodation reservations.

1. Standard Reservations (1–27 Nights)

The following cancellation terms apply to reservations of fewer than 28 consecutive nights:

  • 14 days or more before check-in: Guests receive a 100% refund of accommodation payments made.
  • 72 hours to less than 14 days before check-in: A cancellation charge equal to 50% of the total accommodation reservation amount applies. Any payments exceeding this charge will be refunded.
  • Less than 72 hours before check-in: The full accommodation reservation amount is non-refundable.

2. Extended-Stay Reservations (28 Nights or More)

Extended stays involve longer commitments and reduced opportunities to accommodate other guests. Therefore, the following cancellation terms apply:

A. Cancellation 30 Days or More Before Check-In

Guests receive a 100% refund of accommodation payments made.

B. Cancellation 14–29 Days Before Check-In

A cancellation charge equal to 50% of the total accommodation reservation amount applies. Any payments exceeding this charge will be refunded.

C. Cancellation Less Than 14 Days Before Check-In

A cancellation charge equivalent to 14 nights at the reservation’s agreed nightly rate applies, up to the total reservation amount. Any payments exceeding this charge will be refunded.

D. Cancellation After Check-In or Early Departure

For extended-stay guests who cancel after checking in or depart earlier than scheduled:

Accommodation charges for nights already stayed are non-refundable.

An additional charge equivalent to 14 nights at the agreed nightly rate applies, limited to the remaining reservation value.

Any prepaid amount exceeding the applicable charges will be refunded.

Guests must notify management in writing of their intended departure.

3. No-Shows

Guests who fail to arrive on their scheduled check-in date without prior notification will be considered no-shows.

  • Standard reservations: The full reservation amount is non-refundable.
  • Extended stays: The cancellation charge applicable to cancellations less than 14 days before check-in will apply.

Management may release the reserved apartment if the guest has not communicated a revised arrival date within 24 hours of the scheduled check-in time.

4. Reservation Modifications

Requests to change reservation dates, apartment assignments, or length of stay are subject to availability and management approval.

  • Requests should be submitted in writing.
  • Rate differences may apply.
  • A date change does not automatically waive an applicable cancellation charge.
  • Reductions in the number of reserved nights may be treated as partial cancellations.
  • Changes to extended-stay reservations may require revised payment arrangements.

5. Refund Processing

Approved refunds will be initiated within 7–14 business days following confirmation of the cancellation and refund amount.

Refunds will ordinarily be processed through the original payment method. The time required for funds to appear in the guest’s account may vary depending on the payment provider.

Any non-refundable third-party transaction fees will be disclosed where applicable and handled in accordance with applicable law.

6. Exceptional Circumstances

We recognize that unexpected circumstances, including serious medical emergencies, major travel disruptions, and other events beyond a guest’s reasonable control, may affect reservations.

Requests for exceptions will be reviewed individually at management’s discretion, subject to applicable law.

Supporting documentation may be requested.

If The Lodge at Seasons 52 is unable to provide the reserved accommodation, guests will be offered a suitable alternative where available or a refund for accommodation services not provided, consistent with applicable law.

7. Third-Party Reservations

Reservations made through Airbnb, Booking.com, or other third-party platforms are subject to the cancellation and refund terms accepted at the time of booking on those platforms.

This policy applies primarily to reservations made directly through The Lodge at Seasons 52 website or with management.

8. Cancellation Requests

All cancellation and modification requests must be submitted in writing through one of the following channels:

Cancellation deadlines are calculated using Ghana local time (GMT/UTC+0), based on the scheduled check-in time and the time the written cancellation request is received.

9. Guest Acknowledgment

By confirming a direct reservation, guests acknowledge that they have reviewed and accepted the applicable cancellation, refund, and reservation modification terms, subject to applicable law.

The Lodge at Seasons 52 reserves the right to update this policy for future reservations. Changes will not retroactively alter the terms of an existing confirmed reservation without the guest’s agreement.